Return policy

The subject of the complaint is a breach of the integrity of the shipment. Upon receiving the package, the buyer is required to check if the parcel is visibly damaged (the seller sends the package in a cardboard box, usually sealed with adhesive tape). If serious damage is detected when receiving the shipment (such as a hole in the packaging, broken or otherwise damaged package), where the contents of the package are clearly damaged, the buyer must inform the carrier of this fact, inspect the shipment, write a complaint report with the carrier, and REFUSE to accept the delivery.

The seller is not responsible for damages caused by the courier. If the damage to the shipment is noticed only after opening the package at home, it is necessary to initiate a complaint procedure with the carrier on the day of receipt or the next working day. The buyer must inform the seller about the complaint procedure via email at [email protected].

If another issue arises, such as problems with the quantity of goods, the buyer receiving incorrect items, quality issues (such as expiration date), or incorrect pricing caused by the seller, the buyer must immediately contact the seller by phone, no later than within 2 days. If the buyer discovers that the goods were delivered in poor condition (e.g., damaged, incomplete, or missing), they are entitled to an exchange or the completion of the goods. We will promptly refund your money or deliver new goods. The shipping costs for returning the package and the new goods will be covered by our delivery service.

The complaint must be submitted in writing and must include:

- the order number,
- identification and description of the damage or defect of the shipment.

The reason for the complaint cannot be insufficient or undesired effects of the product. The manufacturer is responsible for this.

Within 30 days, the seller will inform the buyer about the resolution of the complaint.